Privacy Policy

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Privacy Policy

Effective date: 19 July 2025

The Consent Compass (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our website, contact us, or engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. 

Who We Are

The Consent Compass is a UK-based provider of coaching and therapeutic services, specialising in non-monogamy, kink-aware support, and consent-led relationship guidance. We are committed to trauma-informed, inclusive practice.

2. 

What Information We Collect

We may collect and process the following personal data:

a. Information You Provide

• Contact Information – such as name, email address, phone number
• Booking Details – date/time of sessions, communication preferences
• Payment Information – if applicable, securely processed by third-party providers (e.g., Stripe, PayPal)
• Sensitive Data – if you voluntarily share information relating to your relationships, identity, mental health, or sexual history. We only collect this with your explicit consent and treat it with the utmost care.

b. Automatically Collected Data

When you visit our site, we may automatically collect:

• IP address
• Browser type
• Device data
• Cookies and usage data (see Section 6)

3. 

How We Use Your Information

We use your data to:

• Provide and personalise coaching or therapy sessions
• Communicate with you (e.g., respond to enquiries, send booking confirmations)
• Maintain records in line with professional and legal obligations
• Improve our website and user experience
• Ensure safeguarding and ethical care
• Comply with legal or regulatory requirements

We do not use your personal data for automated decision-making or profiling.

4. 

Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent – for marketing or collecting sensitive data
• Contract – to provide coaching or therapy services
• Legal obligation – e.g., safeguarding, recordkeeping
• Legitimate interests – to operate our business effectively

You can withdraw consent at any time by contacting us (see Section 10).

5. 

How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using encrypted systems and access is limited to authorised personnel only. All data is handled in accordance with professional standards (e.g., BACP, COSRT, or equivalent) and UK data protection law.

We retain client records for a period of 7 years after your final session unless legally required to keep them longer.

6. 

Cookies and Analytics

We use cookies to understand how visitors interact with our site and improve performance. Cookies may collect non-identifying data like your browser type and time on page.

You can control or disable cookies through your browser settings.

We may also use tools like Google Analytics or Facebook Pixel to track user behaviour (in compliance with GDPR). This helps us improve our services and marketing.

7. 

Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share your data with:

• Trusted service providers (e.g., web hosting, booking platforms, payment processors)
• Professional supervisors (anonymised and bound by confidentiality)
• Legal authorities if required by law or in cases of serious harm or safeguarding

All third-party providers are GDPR-compliant and only access data necessary to perform their role.

8. 

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to processing in certain situations
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly

9. 

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors without parental consent.

10. 

Contact Us

If you have any questions or wish to exercise your rights, please contact:

The Consent Compass

📧 Email: info@consentcompass.co.uk

🌐 Website: www.consentcompass.co.uk

11. 

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated “Effective Date.”